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What You Need To Know - Northern

What You Need To Know

Frequently Asked Questions

Where is the facility located?

North Manhattan Rehabilitation and Nursing is centrally located in Harlem, 125th St and Park Ave.

What type of accommodations do you provide?

We pride ourselves in providing clean, spacious environment. Both residents’ rooms and common rooms are spacious and comfortably furnished to meet residents’ needs. Our Environmental staff works diligently to ensure that standards of sanitation and cleanliness are met.

What sort of security measures are in place at your facility?

The facility has 24 hour security in the building. Security staff are located at the front desk, and they conduct daily vertical and perimeter patrols of the building. In addition, all exit doors are alarmed, with perimeter security cameras that are monitored by security personnel in place as well.

What qualifications do your staff members have?

At Northern Manhattan Rehabilitation and Nursing Center, staff is recruited and hired based upon their qualifications, knowledge and experience. Prior to starting employment, all staff members participate in an extensive orientation program. In addition, there are department specific orientations and yearly mandatory educational programs for all levels of staff. The facility also provides many opportunities for staff to attend seminars and conferences held locally. Northern Manhattan staff are friendly and caring individuals. Our goal is to ensure that residents and visitors find a friendly face amongst staff members. Our staff members are committed to assist residents and families in getting acquainted with the facility and services offered.

Is there an MD available around the clock?

Primary care physicians come to the facility on a daily basis to conduct rounds and see residents. On weekends and holidays, a physician comes into the facility to conduct rounds and see any resident who needs medical observation. We also have an NP on staff in the evenings for medical coverage at all times.

Can residents leave the facility to go to Church or to visit family in the community?

Yes. Based on a primary care physician’s assessment of the resident’s condition and conversations with family members, a family member can take a loved one out on pass. Prior to the pass day, appropriate planning is made by the nurse and social worker with the family member taking the resident out. We also have church services on-site for those who wish to attend.

What recreational programs do you offer the residents?

Our therapeutic recreation department develops a monthly activities calendar which includes a wide variety of programs on and off the units and trips out of the building to encourage stimulation and socialization.

What are visiting hours?

Visitors are welcome 24 hours a day, 7 days a week.

What age children can visit?

There are no age requirements for visitation.

Testimonials

  • “I had hip replacement surgery and came to your facility. This event became the best thing that has happened to me in a long time. Because of the type of surgery I had my movements were very restricted. I felt very despondent because I have never been so incapacitated in my life. My nurse was terrific. She took care of me as if I was a member of her family is the best way to put it without sounding maudlin or sentimental. Thanks for the terrific care I received there and I would recommend your institution to anybody.”

    Samuel Y.
    Former Resident (Discharged)
  • “Last week, you went beyond your duties to assist me regarding my grandmother. Throughout your busy schedule, in a very professional and caring manner, you expedited telephone calls and paper work as well as followed-up to get the job completed. Due to your outstanding assistance, my grandmother and myself were very pleased with the results”

    Patricia W.
    Family Member
  • “Thank you for taking such good care of my friend. . . Your facility is the best I have seen. Clean, well organized, polite, and well informed. My friend is flourishing and speaks highly of the center due to your constant care, patience and attention. Thank you for your attention and kindness.”

    Susan B.
    A Friend
  • “I’ve been in two other nursing homes and this facility is the best. I will return to this facility if I need to. Keep doing what you are doing. You all are doing a great job.”

    Susan C.
    Discharged Patient After Short Term Stay
  • “The family wishes you and entire staff the best of success. Thank you so much for all the assistance provided towards improving the well-being of our dear loved one.”

    Lauren T.
    Family Member
  • “Since I’ve been here every time I see my CNA it’s the same warm smile she greets me with and I can honestly say I’m glad to be here”

    Walden S.
    Resident
  • “God bless all of you.”

    Tom D.
    Resident
  • “This is my facility, I love it here.”

    Robert M.
    Resident